Communication is the KEY in managing crises

‘‘Communication is the KEY in managing crises. To restore trust and credibility, always communicate transparently and be consistent. Before making any public statement, collect all information and data but keep in mind that time is not in your favor and you need to react immediately. Also, never solve the crisis alone – consult with people you trust, professionals in or outside your company, and keep in touch with main stakeholders. However, the most critical advice I can give you – show humanity, empathy, and say sorry when it is needed“, Natasha Konstantinova, our guest speaker, an expert in crisis communication shared.

At the end of March, our alumni from BMI Institute fellow alumni from HEC ParisLouvain School of ManagementGraduate School of Management SPbUTHM Business SchoolSzkoła Biznesu Politechniki Warszawskiej partners schools joined the 2nd International Alumni online event from all around the world! What a unique and pleasant time together! Without a doubt – this became the tradition we all will nurture and continue in the future!